State Farm® Insurance Agent Renee Frati

"Renee and Staff are GREAT People!"

"Best state farm office"

"I fired Renee Frati's franchise State Farm agency after recieving consistently poor customer service. The office personal are very nice to you when they sign you up to take your money. I had my home and auto insurance with this office for a few years. My auto insurance went up ever year even with no claims. This is still a mystery because any other insurance company reduces your rate giving you a credit for no claims. When I called to update my auto insurance after purchasing a new car, I recieved a huge statement bill which did not make any sense to me. I could never reach Renee Frati at the office during normal business hours. She would call back during random times never setting an appointment time to discuss my concerns. She then sent me an email telling me she was not going to keep going over my bill with me and stated maybe she was not the agent for me. She got that right. I had to email her back TWICE before she acknowledged that I was firing her and requesting that she send my home and auto insurance file to State Farm Angent Russ Clark. The office of Russ Clark was able to answer my questions regarding my bill stating that my mailed notice was indicating not the monthly price, but rather the annual price which State Farm sends once a year. I felt very disrespected when trying to get any service from Renee Frati's office. They treated you like they were doing you a favor when it was convenient for them to work rather than being open and providing any professional service to their paying customers."

"Best experience ever! I was stressed needing to find new home insurance due to my rate increasing. I had noticed it increased every year for about 11 years, but never changed because I thought it would be too difficult. When I called, Nicole answered and was understanding, kind, and I felt like she truly heard my concerns. Mirrandah reached out to me and I had another wonderful experience. She listened, was extremely nice, and made this process so simple. I ended up transferring my auto insurance also. The premium for both coverages together was 3x lower than my home insurance alone! I even was able to do this whole process over the phone and by email. I had called the Friday before a holiday and was done the next week. This was an amazing experience! I highly recommend this office! If you're looking for any insurance quote, reach out to Renee's office! You will not be disappointed."

"I’ve always struggled to understand coverages and the best rates. The staff there sat down with me and explained things step by step and really made me feel welcome and understood. Now, I’m paying a great rate for 3 policies. Thank you!"

"Rep was helpful found a better quote and went with another company but the lady I spoke to was knowledgeable and polite"

"Best customer service I've ever encountered dealing with agents and companies over the years. Everyone wants a good rate, but money can't buy service like this..."

"Everyone is so friendly, professional and very on top of things. They have always come Threw for me with everything. They do such a great job. You feel right at home. I fully appreciate all that Renee has has done with her company to provide us with excellent service."

"Renee Frati is an awesome agent and has been so helpful and really helped educate on the different options helping determine what would meet our needs."

"Renee and her team also service the greater Roseburg area and my real estate clients and I appreciate her prompt, professional, yet friendly help and service. She is a great listener and problem solver, serves in her community and is a pleasure to work with."

"Renee and her team are incredible to work with. Not only did Renee find patches in my previous insurance that left my husband and I exposed, she created a plan for us and now we review it annually. I highly recommend Renee and Team Frati!"

"Renee & her team never fail at providing excellent service! They are always friendly & help with all my insurance needs. Highly recommend!"