State Farm® Insurance Agent Renee Frati

"Renee and Staff are GREAT People!"

"I can't believe I have to post a review like this. Me and my family going back generations have used Renae Frati State Farm as our go to insurance. Myself alone i had 4 auto policies and 2 renter policies over my 7 years needing insurance since I was 16. However, today put a bad taste in my mouth and after my twin sister having a similar experience I can not in good conscience continue to do business with them. I even work at a place that offers insurance and still chose to give State Farm my business until today. I recently got a new car and today I called with a simple question... why did my bill skyrocket by 150 dollars? I got a Dodge Charger,which i knew would increase my premiums significantly, which it did. However, even after my premiums increased it increased AGAIN and I called to ask why. The lady who "answered" my question was SO rude. She was snippy and treated me like I was stupid. She came at everything with a WELL DUH attitude. There's a lot to it but I can't and won't fit it all here. At the end of all this when I left a message asking them to call me regarding canceling my plan asking them to GIVE ME A CALL BACK, they never did. I ended up calling later and they told me they were working on canceling everything and would call me once it was done. Didn't even say goodbye, just hung up on me. I was planning on keeping renters insurance with them but they canceled that too. I'm so sad and disappointed. I remember going into Renae Fratis office even as a kid. Going in as a brand new driver. They were there for me when I bought my first car. It was a bitter goodbye and one I don't really understand. I would not recommend them to anyone and my grandparents, my parents, and the rest of my siblings will be canceling their plans as well."

"Best state farm office"

"I fired Renee Frati's franchise State Farm agency after recieving consistently poor customer service. The office personal are very nice to you when they sign you up to take your money. I had my home and auto insurance with this office for a few years. My auto insurance went up ever year even with no claims. This is still a mystery because any other insurance company reduces your rate giving you a credit for no claims. When I called to update my auto insurance after purchasing a new car, I recieved a huge statement bill which did not make any sense to me. I could never reach Renee Frati at the office during normal business hours. She would call back during random times never setting an appointment time to discuss my concerns. She then sent me an email telling me she was not going to keep going over my bill with me and stated maybe she was not the agent for me. She got that right. I had to email her back TWICE before she acknowledged that I was firing her and requesting that she send my home and auto insurance file to State Farm Angent Russ Clark. The office of Russ Clark was able to answer my questions regarding my bill stating that my mailed notice was indicating not the monthly price, but rather the annual price which State Farm sends once a year. I felt very disrespected when trying to get any service from Renee Frati's office. They treated you like they were doing you a favor when it was convenient for them to work rather than being open and providing any professional service to their paying customers."

"The ladies at Renee Frati’s office are always helpful, knowledgeable and kind. They definitely do everything possible for their customers and anyone who says different is a disagreeable person who cannot be pleased!"

"I had a great experience with Mirrandah Ball and Renee Frati at their office. Fast service and great pricing for my home insurance. I appreciate their help and expertise."

"Best experience ever! I was stressed needing to find new home insurance due to my rate increasing. I had noticed it increased every year for about 11 years, but never changed because I thought it would be too difficult. When I called, Nicole answered and was understanding, kind, and I felt like she truly heard my concerns. Mirrandah reached out to me and I had another wonderful experience. She listened, was extremely nice, and made this process so simple. I ended up transferring my auto insurance also. The premium for both coverages together was 3x lower than my home insurance alone! I even was able to do this whole process over the phone and by email. I had called the Friday before a holiday and was done the next week. This was an amazing experience! I highly recommend this office! If you're looking for any insurance quote, reach out to Renee's office! You will not be disappointed."

"It was a pleasure and a convenience to have an agent and her capable staff available a short distance from my home. For about 15 years I enjoyed talking by phone and in person with them about my insurance issues. They were always helpful and friendly. When I moved out of state, I chose another local State Farm agency because I had such a good experience."

"I’ve always struggled to understand coverages and the best rates. The staff there sat down with me and explained things step by step and really made me feel welcome and understood. Now, I’m paying a great rate for 3 policies. Thank you!"

"Renee and her staff are great, efficient professional and fast!"

"Rep was helpful found a better quote and went with another company but the lady I spoke to was knowledgeable and polite"

"Wouldnt go anywhere else!"

"Always welcoming and responsive!"

"Best customer service I've ever encountered dealing with agents and companies over the years. Everyone wants a good rate, but money can't buy service like this..."

"Great people with your best interest in mind. I’ve always paid a handsome penny for car insurance but switching from Progressive to these fine folks cut my rate by more than 50%. I’m very thankful."

"Everyone is so friendly, professional and very on top of things. They have always come Threw for me with everything. They do such a great job. You feel right at home. I fully appreciate all that Renee has has done with her company to provide us with excellent service."

"Renee and her Crew are excellent people and Top Notch when it comes to insurance needs another Outstanding State Farm Office."

"Renee Frati is an awesome agent and has been so helpful and really helped educate on the different options helping determine what would meet our needs."

"Renee went out of her way (after hours) to make sure that all my property was protected, she also educated me on the right coverage for me, not just a one size fits all. She is the best i have ever worked with."

"Renee and her team also service the greater Roseburg area and my real estate clients and I appreciate her prompt, professional, yet friendly help and service. She is a great listener and problem solver, serves in her community and is a pleasure to work with."

"Renee and her team were wonderful to me and my son. She went over the options thoroughly, and advised us very professionally for both individual needs and business needs, including being very up front about when it would be better to choose a different agency/option. I highly recommend Renee Frati!"

"Renee and her team are incredible to work with. Not only did Renee find patches in my previous insurance that left my husband and I exposed, she created a plan for us and now we review it annually. I highly recommend Renee and Team Frati!"

"Great people in the office but don't try to do anything to keep their long time customers and to expensive"

"Renee & her team never fail at providing excellent service! They are always friendly & help with all my insurance needs. Highly recommend!"

"Renee is so helpful and knowledgeable on a wide range of insurance needs. She has been able to help me find the best coverage at the best price. Working with Renee has been a pleasure and I have been able to have better coverage for a much better price. I highly recommend meeting with Renee to see what she can do for you."