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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sierra Willis

March 4, 2024

5  out of  5 rating by Sierra Willis
"The ladies at Renee Frati’s office are always helpful, knowledgeable and kind. They definitely do everything possible for their customers and anyone who says different is a disagreeable person who cannot be pleased!"
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Shailun Cancino

March 4, 2024

5  out of  5 rating by Shailun Cancino
"I had a great experience with Mirrandah Ball and Renee Frati at their office. Fast service and great pricing for my home insurance. I appreciate their help and expertise."
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Steve Meese

March 2, 2024

1  out of  5 rating by Steve Meese
"Dealing with this office has been an absolute nightmare. They are very unprofessional and do not try to help you at all. Renee made huge mistakes on our policies that cost us a lot of money. I will never do business with this office ever again. We had to transfer our accounts to another state farm agency because this office is so horrible."
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Alyssa Takenaka-Gaul

July 9, 2023

5  out of  5 rating by Alyssa Takenaka-Gaul
"Best experience ever! I was stressed needing to find new home insurance due to my rate increasing. I had noticed it increased every year for about 11 years, but never changed because I thought it would be too difficult. When I called, Nicole answered and was understanding, kind, and I felt like she truly heard my concerns. Mirrandah reached out to me and I had another wonderful experience. She listened, was extremely nice, and made this process so simple. I ended up transferring my auto insurance also. The premium for both coverages together was 3x lower than my home insurance alone! I even was able to do this whole process over the phone and by email. I had called the Friday before a holiday and was done the next week. This was an amazing experience! I highly recommend this office! If you're looking for any insurance quote, reach out to Renee's office! You will not be disappointed."
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Alicia Eschenburg

April 25, 2023

5  out of  5 rating by Alicia Eschenburg
"It was a pleasure and a convenience to have an agent and her capable staff available a short distance from my home. For about 15 years I enjoyed talking by phone and in person with them about my insurance issues. They were always helpful and friendly. When I moved out of state, I chose another local State Farm agency because I had such a good experience."
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Alyssa Reiss

March 29, 2023

5  out of  5 rating by Alyssa Reiss
"I’ve always struggled to understand coverages and the best rates. The staff there sat down with me and explained things step by step and really made me feel welcome and understood. Now, I’m paying a great rate for 3 policies. Thank you!"
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Belinda Jo Lopes, PhD

December 22, 2022

5  out of  5 rating by Belinda Jo Lopes, PhD
"Renee and her staff are great, efficient professional and fast!"
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Mindy Hoffman

September 4, 2022

4  out of  5 rating by Mindy Hoffman
"Rep was helpful found a better quote and went with another company but the lady I spoke to was knowledgeable and polite"
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its cp1

August 11, 2022

5  out of  5 rating by its cp1
"Wouldnt go anywhere else!"
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Patricia Ringor

October 21, 2021

5  out of  5 rating by Patricia Ringor
"Always welcoming and responsive!"
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Phillip M. Parsons III

July 27, 2021

5  out of  5 rating by Phillip M. Parsons III
"Best customer service I've ever encountered dealing with agents and companies over the years. Everyone wants a good rate, but money can't buy service like this..."
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Deserae Maxwell

February 24, 2021

5  out of  5 rating by Deserae Maxwell
"Great people with your best interest in mind. I’ve always paid a handsome penny for car insurance but switching from Progressive to these fine folks cut my rate by more than 50%. I’m very thankful."
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Julie Crockett

January 5, 2021

5  out of  5 rating by Julie Crockett
"Everyone is so friendly, professional and very on top of things. They have always come Threw for me with everything. They do such a great job. You feel right at home. I fully appreciate all that Renee has has done with her company to provide us with excellent service."
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Dale Dean Hutchens Sr

September 8, 2020

5  out of  5 rating by Dale Dean Hutchens Sr
"Renee and her Crew are excellent people and Top Notch when it comes to insurance needs another Outstanding State Farm Office."
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Nancy Laney

April 7, 2020

5  out of  5 rating by Nancy Laney
"Renee Frati is an awesome agent and has been so helpful and really helped educate on the different options helping determine what would meet our needs."
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Bobby Beagley

April 2, 2020

5  out of  5 rating by Bobby Beagley
"Renee went out of her way (after hours) to make sure that all my property was protected, she also educated me on the right coverage for me, not just a one size fits all. She is the best i have ever worked with."
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Tammi Ellison

April 2, 2020

5  out of  5 rating by Tammi Ellison
"Renee and her team also service the greater Roseburg area and my real estate clients and I appreciate her prompt, professional, yet friendly help and service. She is a great listener and problem solver, serves in her community and is a pleasure to work with."
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Triple Vision

March 31, 2020

5  out of  5 rating by Triple Vision
"Renee and her team were wonderful to me and my son. She went over the options thoroughly, and advised us very professionally for both individual needs and business needs, including being very up front about when it would be better to choose a different agency/option. I highly recommend Renee Frati!"
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Cassidy Wertz

March 31, 2020

5  out of  5 rating by Cassidy Wertz
"Renee and her team are incredible to work with. Not only did Renee find patches in my previous insurance that left my husband and I exposed, she created a plan for us and now we review it annually. I highly recommend Renee and Team Frati!"
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Danielle Chase

February 21, 2020

2  out of  5 rating by Danielle Chase
"Great people in the office but don't try to do anything to keep their long time customers and to expensive"
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Lindsay Purington

June 21, 2019

5  out of  5 rating by Lindsay Purington
"Renee & her team never fail at providing excellent service! They are always friendly & help with all my insurance needs. Highly recommend!"
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Carol Hudson Bennight

June 18, 2019

5  out of  5 rating by Carol Hudson Bennight
"Renee is so helpful and knowledgeable on a wide range of insurance needs. She has been able to help me find the best coverage at the best price. Working with Renee has been a pleasure and I have been able to have better coverage for a much better price. I highly recommend meeting with Renee to see what she can do for you."
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March 15, 2018

5  out of  5 rating by M W
"Great Team & Great Service!!"
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sarah baze

February 5, 2018

5  out of  5 rating by sarah baze
"Love State Farm in North Bend. The girls there are super friendly. I’ve been with them for almost 12 years and it’s still impressing me. When I call or go in, I like to talk with Mirrandah. She’s always steered me in the right direction! Sarah Baze"
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JoAnna DeLeon

February 5, 2018

5  out of  5 rating by JoAnna DeLeon
"I love this office the best is Mirrandah she is always there to help no matter what. I have referred many people to her. Thanks mirrandah"